1、嚴(yán)格執(zhí)行國(guó)家“三包”政策
2、一年免費(fèi)質(zhì)保服務(wù)與三年上門服務(wù)：我公司實(shí)行一年免費(fèi)工程質(zhì)保服務(wù)與三年標(biāo)準(zhǔn)上門服務(wù)，解決相應(yīng)的使用與技術(shù)方面的問題。
3、提供7×24小時(shí)服務(wù)：
用戶可以通過不同方式向客戶服務(wù)響應(yīng)中心提出服務(wù)申報(bào)。如：通過電話、傳真、信函、E-mail、來(lái)訪。另外用戶還可以登陸我公司的網(wǎng)站，我們保證用戶的問題在任何時(shí)間都能得到及時(shí)的響應(yīng)。
8小時(shí)電話：0731-88300871
24小時(shí)電話：13507445265
4、基本安裝部署服務(wù)：
我公司作為供應(yīng)商，若能在本項(xiàng)目中中標(biāo)，則所實(shí)施的服務(wù)包括基本安裝部署服務(wù)。
5、十分鐘電話響應(yīng)：
我公司在接到用戶的報(bào)修請(qǐng)求后的10分鐘內(nèi)，安排專人與用戶電話具體聯(lián)系，確定上門維修事宜。
6、現(xiàn)場(chǎng)服務(wù)：
我公司在接到設(shè)備故障通知或服務(wù)要求后，長(zhǎng)沙市區(qū)域內(nèi)2小時(shí)內(nèi)修復(fù)故障，其它區(qū)域內(nèi)24小時(shí)內(nèi)修復(fù)故障。
7、備件支持：
我公司維修中心設(shè)有備件庫(kù)，備有充足的備件和備機(jī)；備件庫(kù)定期進(jìn)行庫(kù)存核查和零備件補(bǔ)充，保障了用戶設(shè)備出現(xiàn)故障時(shí)在短時(shí)間內(nèi)能給予修復(fù)。
8、及時(shí)通知服務(wù)：
我公司提出的及時(shí)通知服務(wù)，是把我們剛剛發(fā)現(xiàn)的關(guān)鍵問題或軟件錯(cuò)誤問題提前告知您。通過及時(shí)通知服務(wù)使您在遇到技術(shù)問題之前便可提供相關(guān)解決方案和軟件修補(bǔ)程序，使用戶防患于未然。
9、客戶咨詢：
如果用戶在使用過程中遇到相關(guān)問題需要咨詢時(shí)，可以拔打客戶咨詢熱線：0731-88300872，由我公司工程師提供專業(yè)解答。
10、提供長(zhǎng)期技術(shù)咨詢服務(wù)：
我們將提供給用戶方—份詳細(xì)的技術(shù)咨詢聯(lián)系辦法，客戶可以隨時(shí)通過電話、傳真、書函以及電子郵件等各種靈活的通訊手段向我公司進(jìn)行技術(shù)咨詢。我公司會(huì)根據(jù)具體的需求情況通過電話、MAIL、或指派工程師與用戶進(jìn)行直接溝通，以圓滿解決用戶的問題。
11、定期走訪：
我公司將采取巡檢制度，每季度拜訪—次客戶，了解產(chǎn)品的質(zhì)量、服務(wù)問題，調(diào)查工程實(shí)施和維護(hù)情況，聽取用戶意見，現(xiàn)場(chǎng)幫助用戶解決實(shí)際應(yīng)用中的問題，及時(shí)協(xié)調(diào)公司各部門的分工協(xié)作以期提供全面的服務(wù)與支持。并依此作為公司服務(wù)人員的綜合評(píng)定和獎(jiǎng)懲的重要依據(jù)和指標(biāo)。
對(duì)每一個(gè)報(bào)修請(qǐng)求，公司都將有回訪專員進(jìn)行電話回訪，征詢用戶需求的解決情況以及對(duì)服務(wù)的滿意度情況，在對(duì)客戶進(jìn)行關(guān)懷服務(wù)的同時(shí)，監(jiān)督工程師的服務(wù)質(zhì)量，并作為服務(wù)工程師重要的考評(píng)指標(biāo)。
12、保修期后服務(wù)
為用戶考慮，我公司承諾在廠家保修期滿后，實(shí)行終身保修。對(duì)于超過保修期的，只收取適當(dāng)?shù)呐浼M(fèi)和維修費(fèi)。
After-sale service
Hunan Fengmao plant protection limited company has long been committed to providing high quality services to improve customer service and customer satisfaction in the first place.We always believe that only the success of the user can ensure our success.So our company provides the user with perfect support and service,hope that the user can concentrate more energy to develop their business and achieve greater success.
1 strictly implement the national policy of"three packages"
2 one year free warranty service and three year home service
Our company implements a one-year free project quality assurance service and three year standard door service to solve the corresponding use and technical problems.
3 provide 7*24 hours service
Users can submit service declarations to the customer service response center in different ways.Such as:through telephone,fax,letter,E-mail,visit.In addition,users can also access our company's website,we guarantee that the user's problem can be timely response at any time.
8 hour phone:0731-88300871
24 hour phone:13507445265
4 basic installation and Deployment Services
As a supplier,if we are able to win the bid in this project,the services implemented include the basic installation and deployment service.
5 0 minute telephone response
Within 10 minutes of receiving the request of the user,the company arranges the specific contact with the user to determine the maintenance of the door.
6 field service
After receiving equipment failure notification or service requirements,the company repair the fault within 2 hours in the area of Changsha,and repair the fault within 24 hours in other areas.
7 spare parts support
Our company's maintenance center has spare parts storehouse,equipped with plenty of spare parts and spare parts,spare parts library regularly inventory check and spare parts supplement,which ensures users can repair in the shortest time when it fails.
8 timely notification of service
The timely notification service offered by our company is to inform you of the key questions or software errors we have just discovered.Through timely notification services,you can provide relevant solutions and software patches before you encounter technical problems,so that users can prevent it.
9 customer consultation
If users need to consult when they encounter some related problems in the course of their use,they can draw up the customer enquiry hotline:0731-88300872,which is provided by professional solutions of our company engineers.
10 providing long-term technical advisory services
We will provide technical advice to customers,contact with customers,can carry out technical advice to our company by telephone,fax,letters and e-mail and other flexible means of communication.Our company will communicate directly with the user through telephone,MAIL,or designate engineer to solve the user's problems satisfactorily,according to the specific requirements.
11 regular visits,
I will take the inspection system,once every quarter to visit customers,understand the product quality and service issues,investigation project implementation and maintenance,listen to the views of users,the site to help users solve the problems in practice,timely coordinate the division of labor departments to provide comprehensive service and support.And as an important basis and indicators for the comprehensive evaluation and rewards and punishments of the company's service personnel.
The request for each repair,the company will have administrator conduct telephone interviews,consult solve user needs and satisfaction of the service,in the care of the customer service at the same time,the supervision engineer's service quality,and as an important evaluation index of the service engineer.
12 post warranty service
For the consideration of the user,our company is committed to lifelong warranty after the expiration of the warranty period.For more than the warranty period,only the appropriate fee and maintenance fee are charged.
If our company wins the bid,our company will strictly comply with the quality assurance requirements in the tender,strictly control product quality and inspection measures,provide qualified products to users,and deliver the goods to the designated locations in time according to user requirements.
During the warranty period of all the winning products,our company guarantees to provide corresponding technical services at any time,including the supply of claim parts,personnel services,and timely solutions to failures.
